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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marla Araneta

July 24, 2025

5  out of  5
rating by Marla Araneta
"This office is always available anytime you need. I’m so happy and satisfied for Maricel’s services done for us today."
We responded:
"We are so happy that you are satisfied with our service. Maricel is the best. We look forward to helping you in the future."
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Fred Quimpo

July 23, 2025

5  out of  5
rating by Fred Quimpo
"Rueben Willis and staffs are always helpful and friendly. If you need insurance, go see their office."
We responded:
"Thank you for your review. We are happy to be of service to you. If you ever have any questions or need assistance, we’re here to help! "
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Joanne Hastings

July 23, 2025

5  out of  5
rating by Joanne Hastings
"! Karen is always friendly and helpful. As the front desk person she always has a smile and is quick to get aknseers. .Great customer service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Ramona Kvasnikoff

July 23, 2025

5  out of  5
rating by Ramona Kvasnikoff
"Good lady named Karen who greets you and guides you with a smile. Go and check em out."
We responded:
"We’re honored by your positive feedback! Karen is a gem. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Jimbo Hankins

June 30, 2025

5  out of  5
rating by Jimbo Hankins
"Im very happy with the personal service I received from Joshua today. Very pleasent and knowledgeable. Also his happy attitude."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Stacey

June 27, 2025

5  out of  5
rating by Stacey
"What can I say about Reuben and his team... They are awesome. Always helpful and knowledgeable."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Kim Metcalfe

June 18, 2025

5  out of  5
rating by Kim Metcalfe
"I transferred my coverage from a different insurer and Sylvia at State Farm handled the transfer very well. I didn't have to go through reams of paperwork and the process was easy. Thank you, Sylvia, and State Farm!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Dick Somerville

June 11, 2025

5  out of  5
rating by Dick Somerville
"Fast and friendly service"
We responded:
"Thank you for your 5-star review! We are happy to be your good neighbor! Always let us know how we can help."
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Reuben Willis

June 10, 2025

5  out of  5
rating by Reuben Willis
"The staff at Reuben Willis' office are the "BEST"! So proud of all that they do to help clients. Case by case, one by one, with the best customer service! Thanks Team!"
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Sabrina Harvey

May 28, 2025

5  out of  5
rating by Sabrina Harvey
"We love our insurance office! Thanks for being on top of all our needs asap!"
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Sara Bloom

May 2, 2025

5  out of  5
rating by Sara Bloom
"Pamela Whillock-Olliff always provides prompt and accurate service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Chere Klein

May 1, 2025

5  out of  5
rating by Chere Klein
"Superb service, thoughtful and excellent customer support."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Anthony Joshua Lopez

April 23, 2025

5  out of  5
rating by Anthony Joshua Lopez
"I can't say enough good things about Reuben Willis and his team at State Farm! From the moment I walked in, I was greeted with warmth, professionalism, and a genuine desire to help. Reuben and his team goes above and beyond to make insurance easy to understand, and you can tell he truly cares about his clients. If you're looking for an agent who’s knowledgeable, responsive, and incredibly helpful, I highly recommend Reuben Willis and his team at Downtown. Absolutely top-notch service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Nympha Galang

April 23, 2025

5  out of  5
rating by Nympha Galang
"I had a fantastic experience! From the moment I reached out, they were professional, responsive, and genuinely cared about my needs. They made the entire process smooth and stress-free, answering all my questions with patience and clarity. I truly felt supported every step of the way. Highly recommend them to anyone looking for reliable and friendly service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Kerry White

April 22, 2025

5  out of  5
rating by Kerry White
"Karen at the front desk greeted me with a warm welcome. I paid the premium and she also asked me about notifying the harbor because we have our own insurance and that they won’t charge us extra at the slip, which we did not know. She was very helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Mariya Lovishchuk

April 22, 2025

5  out of  5
rating by Mariya Lovishchuk
"Maricel is the best! She is so proactive and supportive! Just wonderful!!"
We responded:
"Thank you for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Kena Westergaard

April 15, 2025

5  out of  5
rating by Kena Westergaard
"Sylvia provided EXCELLENT customer service support and information - she helped me wade through tedious and confusing information with true expertise and professionalism! Thanks to State Farm and their exceptional employees, I was able to get the services needed in a remote part of Alaska."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Chris King

March 28, 2025

5  out of  5
rating by Chris King
"Pam Willock-Olliff was amazing to work with. I really appreciate how quickly she responded to my needs and how cheerful she was to work through my many questions. If you are looking for a good company for your insurance needs. You will get what you pay for here!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Mike Goldstein

March 28, 2025

5  out of  5
rating by Mike Goldstein
"I have nothing but praise for the constant professionalism, efficient and kind service, and excellent coverage over the years. It’s a no brainer to choose Reuben and his team for your insurance needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Michael Smith

March 24, 2025

5  out of  5
rating by Michael Smith
"Sylvia was most helpfull in getting our policy fast and very easy to work with. Michael and Dianna"
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Donna Lee

March 20, 2025

5  out of  5
rating by Donna Lee
"Thank you, a very helpful and friendly team at this office. Insured my Jeep and home."
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leanna flores

March 18, 2025

5  out of  5
rating by leanna flores
"Those at the Reuben Willis office are always quick to answer my questions and concerns. Staff are consistently friendly and ready to assist. Thank you!"
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Jon Heifetz

March 7, 2025

5  out of  5
rating by Jon Heifetz
"The agents and staff at Reuben Willis State Farm are always helpful and timely with their responses to questions I have. I highly recommend their services."
We responded:
"Thank you, Jon. We try our best to respond as quickly as possible. We appreciate you and your feedback!"
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Western Graphics

March 5, 2025

5  out of  5
rating by Western Graphics
"Reuben and his team are always helpful and get back with needed information in a timely manner. Excellent customer service. Thank you!!"
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Sandra R Metcalfe

March 5, 2025

5  out of  5
rating by Sandra R Metcalfe
"Reuben Willis with State Farm Insurance has handled our insurance policies for decades. My husband is self-employed and we own a 4-Plex in downtown Juneau that is over 100 years old. Rueben and staff have always been available for consulting when it is needed. We appreciate good customer service."