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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lili Jensen

November 24, 2025

5  out of  5
rating by Lili Jensen
"Reuben Willis State Farm office has amazing people working in the office and they’re always so nice and so willing to help you with whatever you need!"
We responded:
"We’re thankful for your feedback, Lili! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Karen Barsekian

September 24, 2025

5  out of  5
rating by Karen Barsekian
"Josh, Sylvia & Karen are always patient & informed when I need them!"
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greensandals19

September 22, 2025

5  out of  5
rating by greensandals19
"We love this office! Super friendly staff, they're always quick to answer and speedy at getting claims handled. We've never had a problem getting accidents covered."
We responded:
"We’re thankful for your feedback! Our customers are our priority. If there is anything else we can do to help, please let us know! "
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Linda Frame

September 19, 2025

5  out of  5
rating by Linda Frame
"Sylvia has been very helpful and pleasant to work with!"
We responded:
"We are so happy that you had a good experience with Sylvia. She is a valuable part of our team. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Georgia Peach

September 16, 2025

5  out of  5
rating by Georgia Peach
"Phone lines were down and staff went above and beyond to meet our insurance needs, thank you!"
We responded:
"Thank you so much for working with us during our phone issues! We’re honored by your positive feedback. If there is anything else we can do for your insurance needs, just let us know! "
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Brooke Styers

September 15, 2025

5  out of  5
rating by Brooke Styers
"Sylvia was quick to help me out and answer my questions!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Sylvia; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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jody schmitz

August 23, 2025

5  out of  5
rating by jody schmitz
"I had an immediate & helpful response to my questions & my needs. They went above & beyond in the customer service department. Highly recommend 👍"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! Thank you"
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Gordon Taylor

August 22, 2025

5  out of  5
rating by Gordon Taylor
"When I call they know me from telephone number and find my policies quickly. Paying is quick and efficient."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Jeorghette Wales

August 18, 2025

5  out of  5
rating by Jeorghette Wales
"The team (Sylvia, Josh, Maricel, and others) has been very helpful and responsive to questions and inquiries. Highly recommend."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Lynn Fleharty

August 16, 2025

5  out of  5
rating by Lynn Fleharty
"I was very impressed. There was some confusion as my boat changed hands. Ruben Willis worked with me. Sylvia was an agent who went above and beyond to get things sorted out. I really appreciate all they did for me to find the best rates possible!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Ken Schmidt

July 28, 2025

5  out of  5
rating by Ken Schmidt
"When ever I have a question about my policies I call and get answers from Josh with Reuben Willis- State Farm Insurance Agent out of Juneau Alaska. The rest of office personnel also do a wonderful job."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Marla Araneta

July 24, 2025

5  out of  5
rating by Marla Araneta
"This office is always available anytime you need. I’m so happy and satisfied for Maricel’s services done for us today."
We responded:
"We are so happy that you are satisfied with our service. Maricel is the best. We look forward to helping you in the future."
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Joanne Hastings

July 23, 2025

5  out of  5
rating by Joanne Hastings
"! Karen is always friendly and helpful. As the front desk person she always has a smile and is quick to get aknseers. .Great customer service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Jimbo Hankins

June 30, 2025

5  out of  5
rating by Jimbo Hankins
"Im very happy with the personal service I received from Joshua today. Very pleasent and knowledgeable. Also his happy attitude."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Stacey

June 27, 2025

5  out of  5
rating by Stacey
"What can I say about Reuben and his team... They are awesome. Always helpful and knowledgeable."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Kim Metcalfe

June 18, 2025

5  out of  5
rating by Kim Metcalfe
"I transferred my coverage from a different insurer and Sylvia at State Farm handled the transfer very well. I didn't have to go through reams of paperwork and the process was easy. Thank you, Sylvia, and State Farm!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Dick Somerville

June 11, 2025

5  out of  5
rating by Dick Somerville
"Fast and friendly service"
We responded:
"Thank you for your 5-star review! We are happy to be your good neighbor! Always let us know how we can help."
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Reuben Willis

June 10, 2025

5  out of  5
rating by Reuben Willis
"The staff at Reuben Willis' office are the "BEST"! So proud of all that they do to help clients. Case by case, one by one, with the best customer service! Thanks Team!"
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Sabrina Harvey

May 28, 2025

5  out of  5
rating by Sabrina Harvey
"We love our insurance office! Thanks for being on top of all our needs asap!"
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A Google User

May 2, 2025

5  out of  5
rating by A Google User
"Pamela Whillock-Olliff always provides prompt and accurate service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Anthony Joshua Lopez

April 23, 2025

5  out of  5
rating by Anthony Joshua Lopez
"I can't say enough good things about Reuben Willis and his team at State Farm! From the moment I walked in, I was greeted with warmth, professionalism, and a genuine desire to help. Reuben and his team goes above and beyond to make insurance easy to understand, and you can tell he truly cares about his clients. If you're looking for an agent who’s knowledgeable, responsive, and incredibly helpful, I highly recommend Reuben Willis and his team at Downtown. Absolutely top-notch service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Nympha Lopez

April 23, 2025

5  out of  5
rating by Nympha Lopez
"I had a fantastic experience! From the moment I reached out, they were professional, responsive, and genuinely cared about my needs. They made the entire process smooth and stress-free, answering all my questions with patience and clarity. I truly felt supported every step of the way. Highly recommend them to anyone looking for reliable and friendly service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Kerry White

April 22, 2025

5  out of  5
rating by Kerry White
"Karen at the front desk greeted me with a warm welcome. I paid the premium and she also asked me about notifying the harbor because we have our own insurance and that they won’t charge us extra at the slip, which we did not know. She was very helpful!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Mariya Lovishchuk

April 22, 2025

5  out of  5
rating by Mariya Lovishchuk
"Maricel is the best! She is so proactive and supportive! Just wonderful!!"
We responded:
"Thank you for your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Kena Westergaard

April 15, 2025

5  out of  5
rating by Kena Westergaard
"Sylvia provided EXCELLENT customer service support and information - she helped me wade through tedious and confusing information with true expertise and professionalism! Thanks to State Farm and their exceptional employees, I was able to get the services needed in a remote part of Alaska."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "