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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kena Westergaard

April 15, 2025

5  out of  5
rating by Kena Westergaard
"Sylvia provided EXCELLENT customer service support and information - she helped me wade through tedious and confusing information with true expertise and professionalism! Thanks to State Farm and their exceptional employees, I was able to get the services needed in a remote part of Alaska."
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Chris King

March 28, 2025

5  out of  5
rating by Chris King
"Pam Willock-Olliff was amazing to work with. I really appreciate how quickly she responded to my needs and how cheerful she was to work through my many questions. If you are looking for a good company for your insurance needs. You will get what you pay for here!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Mike Goldstein

March 28, 2025

5  out of  5
rating by Mike Goldstein
"I have nothing but praise for the constant professionalism, efficient and kind service, and excellent coverage over the years. It’s a no brainer to choose Reuben and his team for your insurance needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Michael Smith

March 24, 2025

5  out of  5
rating by Michael Smith
"Sylvia was most helpfull in getting our policy fast and very easy to work with. Michael and Dianna"
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Donna Lee

March 20, 2025

5  out of  5
rating by Donna Lee
"Thank you, a very helpful and friendly team at this office. Insured my Jeep and home."
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leanna flores

March 18, 2025

5  out of  5
rating by leanna flores
"Those at the Reuben Willis office are always quick to answer my questions and concerns. Staff are consistently friendly and ready to assist. Thank you!"
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Jon Heifetz

March 7, 2025

5  out of  5
rating by Jon Heifetz
"The agents and staff at Reuben Willis State Farm are always helpful and timely with their responses to questions I have. I highly recommend their services."
We responded:
"Thank you, Jon. We try our best to respond as quickly as possible. We appreciate you and your feedback!"
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Western Graphics

March 5, 2025

5  out of  5
rating by Western Graphics
"Reuben and his team are always helpful and get back with needed information in a timely manner. Excellent customer service. Thank you!!"
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Sandra R Metcalfe

March 5, 2025

5  out of  5
rating by Sandra R Metcalfe
"Reuben Willis with State Farm Insurance has handled our insurance policies for decades. My husband is self-employed and we own a 4-Plex in downtown Juneau that is over 100 years old. Rueben and staff have always been available for consulting when it is needed. We appreciate good customer service."
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Cdeposit Bdeposit

March 4, 2025

5  out of  5
rating by Cdeposit Bdeposit
"This is my singing praise for Sylvia Griffin in Ruben Willis' office in Juneau. She helped me solve the most involved problem with Drive Safe and Save. Took months and loads of patience to put up with me and the mess I unknowingly made by posting Kilometers that I thought was Mileage. My Ford shop in Whitehorse Canada switched my display on a repair and i did not catch it for 6 months. Anyway Sylvia put up me and the fight to try and iron out this complicated issue. Success for all was gained in the END! I got a refund, we learned a lot about but mostly State Farm has my loyalty and respect for service and care of their customers. Thank You Sylvia and Thanks to the corporate auditors that figured out the issue.....Amazing help!!"
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Luke Holton

February 5, 2025

5  out of  5
rating by Luke Holton
"They don't magically appear when you recite the jingle, but the Reuben Willis office always answers their phones and emails, immediately. I switched to State Farm from Progressive after a horrendous experience with a simple claim. Brimley, Sylvia, and Reuben have been attentive to all each question and policy change. I really do feel insured"
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John Morrell

February 5, 2025

5  out of  5
rating by John Morrell
"I always enjoy excellent service from my local Reuben Willis State Farm Office. His Assistant Office Manager, Pamela Whillock-Olliff is always courteous, cheerful, and extremely helpful. She returns my phone calls promptly and facilitates claims to where they are totally painless. I've been with them for over 30 years now. I constantly get offers over the net from people who claim they can give me cheaper insurance. Maybe they can, but I'm sticking with Reuben's State Farm Office because when I file a claim, I know I can count on a fair settlement and great service. That's what insurance is all about, for me. They've always treated me well over the years, and I highly recommend them."
We responded:
"Thank you, John. We appreciate you as a customer and we appreciate your feedback. We do our best to take care of our customers and make their claims experiences as painless as possible."
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Brent Bitterman

February 4, 2025

5  out of  5
rating by Brent Bitterman
"In a land of mediocrity, this office stands out. Wonderful to work with. Highly recommend!"
We responded:
"Thank you for your recommendation! We try to be exceptional!"
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Mary Miles

December 21, 2024

5  out of  5
rating by Mary Miles
"We recently purchase home and auto insurance through Reuben Willis- State Farm Agent. Sylvia was very helpful!"
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L W

December 18, 2024

5  out of  5
rating by L W
"Efficient and meets my every needs"
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Reuben Willis

November 19, 2024

5  out of  5
rating by Reuben Willis
"The staff at Reuben Willis' office are the "BEST"! So proud of all that they do to help clients. Case by case, one by one, with the best customer service! Thanks Team!"
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bryan dennis

October 31, 2024

5  out of  5
rating by bryan dennis
"Sylvia was very helpful in helping me get a new truck insured. I’ve been with State Farm for about 10 years and I don’t plan on changing anytime soon. Thank you Sylvia!!"
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Shane Quigley

September 26, 2024

5  out of  5
rating by Shane Quigley
"Super helpful and efficient great customer service."
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Rose Cameron

September 25, 2024

5  out of  5
rating by Rose Cameron
"We absolutely love this team! We suffered a major loss on a vaction home and they went above and beyond to assist us. The stress of dealing with an out of town loss was mitigated by the great communication and sincere caring they have shown."
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-

September 25, 2024

5  out of  5
rating by -
"I have had policies with this agency for many years. I really appreciate the kindness and patience of all of his staff, most recently Ms. Griffin, who took the time to talk to me in person and provided helpful information."
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Larry Edwards

September 24, 2024

5  out of  5
rating by Larry Edwards
"Prompt service for our Canadian insurance card."
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Sam Kito III

September 4, 2024

5  out of  5
rating by Sam Kito III
"Friendly and efficient service."
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Robbie Lindsey

August 31, 2024

5  out of  5
rating by Robbie Lindsey
"The 2 ladies pthat helped me today at this State Farm are amazing! Thank you soo much!"
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Julie Costello

August 29, 2024

5  out of  5
rating by Julie Costello
"Thanks to Sylvia Griffen for her help today with insurance on my vehicle. I always get amazing service at State Farm. Thank You Sylvia!"
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Ida Eliason

August 27, 2024

5  out of  5
rating by Ida Eliason
"Very helpful explaining policies, very pleasant to work with, recommend 100%"